Frequently Asked Questions
Here you can find answers at the most Frequently Asked Questions. In case you need more information please do not hesitate to contact us at [email protected]
Yes. We only sell online Luxury Watches, Fine Jewelry and Accessories. We take great measures to assure items sold by us or by our Partners 100% authentic. Everything you are buying from us will be no different than the one purchased at an authorized dealer. All items originate from authorized dealers, and are carefully inspected upon arrival to ensure quality and authenticity.
Together with all our Partners, we do our best to accurately represent, via photos, copy and measurements, all our products. Our experience has been that almost all the time the products has exceeded our customers expectations, since even our best photographs do not reflect the colors and sparkle of the products. However, should you want to return the item, you have 7 days from receipt and we will cheerfully refund your payment, minus the shipping charge. Still undecided? You can always send us an email or call us and ask one of our staff for suggestions.
Yes.
Together with all our Partners, we are selling only Authentic Watches, Jewelry and Accessories. We are taking great measures to assure items sold by us or by our Partners that are 100% authentic. Any watch, jewelry or accessories are not different than the one purchased from an authorized dealer shop. All items originate from authorized dealers, and are carefully inspected upon arrival to ensure quality and authenticity. To ensure you of the integrity of our organization, please check our partners ratings by previous customers on Ebay.com, Amazon.com, Google.com & ResellerRatings.com at the following links:
View Customer Reviews on Amazon
View Customer Reviews on Ebay.com
All items that are in stock and are ready for immediate shipping will state ” IN STOCK ” at the top right portion of the page, as well as in the item description. If an item is not in stock, the lead time for that item will be indicated also in the item description.
In special cases, special orders being outside the scope of regular designer production, you will be charged 50% of any special order’s retail price up front.
The remaining balance will be charged upon your order’s shipment.
All special orders are final sales and may not be refunded or exchanged.
Our knowledgeable staff is happy to answer any questions about special orders and alterations to existing stock (ring sizes, necklace lengths, etc.).
Timing and pricing will vary by designer.
Please email to [email protected] or call us with your questions and requests.
Please note: Special orders placed for international shipment must be paid in full at the time of purchase.
Together with all our Partners, We are pleased to provide an enhanced international shopping experience for customers in over 100 countries and territories, with support for many more coming soon.
International shoppers can get the benefit of seeing product prices in their local currency, guaranteed order totals, cost-effective international shipping, and much more.
In case you need more information please do not hesitate to contact us at [email protected] or our Partners.
Just add items to your basket and click select to check out.
Borderfree calculates and displays the order total in your preferred currency, including all shipping costs from our warehouse(s) in the United States to your selected international destination, as well as any applicable duties and taxes imposed by the customs and revenue authorities in the destination country.
The following is a summary of delivery promises for regular international orders.
You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart
Duties (or customs tariffs) are set by the destination country customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used individually by all countries.
International taxes (such as Value Added Tax, or VAT) are set by the destination country.
You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the checkout.
If for some reason there are any items that cannot be shipped ( exported or imported ) into your destination country selection, you will be notified during the checkout process.
For orders below $5,000, payments can be accepted through :
- Visa
- MasterCard
- Discover
- American Express
- PayPal
- Amazon Payments,
- Bank wire transfer
- Personal check
- Money order
For orders below $10,000, the only acceptable forms of payment are:
- PayPal
- Amazon Payments
- Bank wire transfer
- Personal check
- Money order
For orders above $10,000, the only acceptable form of payment is a bank wire transfer.
Please note that are not able to be accepted international checks or money orders.
We do not have a show room or storefront to visit;
We are strictly web-based.
Our main call center is located in Brooklyn, New York, USA
For more information please contact us at [email protected]. We are here to assist you !